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Enter your order number and the phone number you ordered with. You can see here when we confirm your order, even if you did not use WhatsApp.

Received: we have your order. Confirmed: we checked it with you. On its way: it is out for delivery. Delivered: it reached you and you paid on delivery.

Home / Privacy note

A plain-language note about how Elle Silver Shop handles your personal information, following Egypt's Personal Data Protection Law (Law No. 151 of 2020). Last updated October 2026.

Who is responsible

Elle Silver Shop is responsible for the information you give us on this website. You can reach us on WhatsApp or Instagram (links at the bottom of this note) about anything in it.

What we collect

When you order: your name, phone number, email (if you add it), delivery address and governorate, any delivery instructions, what you ordered, and whether it is paid.
If you create an account: your name, phone number, email (if you add it), city and address, and a password. We cannot read your password: it is stored scrambled, in a way that cannot be turned back.
To keep the shop safe: a scrambled form of your internet (IP) address, used only to limit repeated login, sign-up and order attempts.

Why we use it

We use your order details because we need them to deliver your order, confirm it with you, and handle exchanges and refunds. We use your account details to run the account you asked for. We send emails only for your account: a code to confirm your email, and a code if you forget your password. We keep records our accounts and tax rules require, and we use the safety information to stop misuse of the site. We will only send you news or offers if you tell us you want them, and you can stop them at any time.

Who we share it with

We never sell your information. We share only what each one needs:
• our team, and the delivery company that brings your order (name, phone, address, what to deliver);
• Paymob, if you pay online (name, phone, address, order total). You type your card or wallet details on Paymob's secure page; we never see or store them;
• WhatsApp (Meta), when we confirm your order with you there;
• Cloudflare, which runs our website and stores its data;
• Resend, which sends our account emails (your email address and the code);
• Google Fonts, which supplies the letter shapes on our pages and sees your internet address when they load.

Information outside Egypt

Cloudflare, Resend, Meta and Google may store or handle information on servers outside Egypt. We choose well-known providers that protect information with strong security.

How long we keep it

Orders: as long as needed for delivery, exchanges and refunds, and for the period Egyptian tax and accounting rules require. After that we delete them or remove your name and contact details.
Accounts: until you delete your account. Your past orders are then kept only as order records, no longer linked to you.
Email codes stop working after 10 to 30 minutes. Safety records of internet addresses are used for up to an hour and then cleared out.

How we protect it

Our pages use an encrypted connection (https). Passwords are stored scrambled. Our team can see only what their job needs, and every change they make is recorded. Repeated wrong passwords are blocked. If your information is ever exposed, we will tell you and the authorities as the law requires.

Your rights

You can ask us to: tell you what information we hold about you and give you a copy; correct it; delete it (except order records we must keep by law); stop using it for anything you agreed to, such as offers; or object to how we use it. With an account you can edit your details or delete your account yourself from the account menu. If you are not happy with our answer, you can complain to Egypt's Personal Data Protection Center.

Age

Accounts are for people aged 18 or over. If you are younger, please ask a parent or guardian to order for you.

Storage on your device

We save your cart, your wishlist (only which pieces you saved) and your login on your own device so the site works. If you log in, your wishlist is also kept with your account so you can see it on any device; deleting your account deletes it. We do not use advertising or tracking cookies. Cloudflare counts visits to our pages for us without cookies and without identifying you, and checks for automated "bot" traffic when you sign up or order.

Changes to this note

If we change this note, we update the date at the top. If a change affects how we use information you already gave us, we will tell you first.

Questions or requests? Message us on WhatsApp or on Instagram.

Home / Exchange and refunds

We want you to love your jewelry. Please read these terms before you order.

Standard terms

Time frame

You have 7 days from the day your order is delivered to request a return or exchange.

Condition

Pieces must be unworn and free of damage, and returned with all original boxes, labels and tags.

Refund method

Approved returns are refunded to the original form of payment, minus shipping fees, or issued as store credit.

Exceptions and special cases

Custom and personalized pieces

Engraved, monogrammed or custom-made silver pieces are final sale and cannot be returned.

Damaged or defective items

If a piece arrives broken or has a manufacturing defect, we will send a free replacement or give a full refund. Please report it immediately, within 24 hours of delivery.

Return shipping costs

Return shipping costs are deducted from your refund.

Sale and clearance items

Discounted and final-clearance pieces are not eligible for cash refunds. They may only be exchanged.

Questions? Message us on WhatsApp or on Instagram.